1. Agreement
By installing or using ProfitGuard ("the App"), you agree to these Terms of Service. The App is provided by Untapped B.V., a company registered in the Netherlands ("we", "us", "our").
2. Description of service
ProfitGuard is a Shopify application that calculates real-time profit on every incoming order, automatically holds fulfillment for orders below a configurable margin threshold, integrates with ad platforms to include advertising costs in profit calculations, and sends automated email alerts and weekly P&L summaries.
3. Eligibility
You must have an active Shopify store and agree to Shopify's Terms of Service to use ProfitGuard. You must be at least 18 years old and authorised to enter into agreements on behalf of your business.
4. Free trial and subscription
ProfitGuard offers a 14-day free trial with no credit card required. After the trial period:
- A subscription of $29 USD per month is required to continue using the app
- Billing is processed by Shopify through their native billing system
- You may cancel your subscription at any time through your Shopify admin
- No refunds are provided for partial billing periods, except as covered by our 30-day money-back guarantee
5. Money-back guarantee
If ProfitGuard doesn't identify at least one unprofitable product or order in your first 30 days of use, contact us at info@untapped.nl and we will issue a full refund of any subscription charges paid.
6. Fulfillment holds
ProfitGuard may place automatic holds on fulfillment orders based on your configured margin threshold. You acknowledge that:
- Fulfillment holds may delay order processing and shipping
- You are responsible for reviewing and releasing or cancelling held orders in a timely manner
- ProfitGuard is not liable for any customer complaints, refund requests, or business losses arising from fulfillment delays caused by holds
- You are responsible for configuring hold thresholds appropriately for your business
7. Ad platform integrations
By connecting Meta Ads, Google Ads, or TikTok Ads, you authorise ProfitGuard to access aggregated spend data from your ad accounts. You represent that you have the right to grant this access. You may disconnect any integration at any time from Settings.
8. Acceptable use
You agree not to: reverse engineer, copy, or redistribute the App; use it in any way that damages or impairs our services; attempt to gain unauthorised access to our systems; or use the App to process orders for illegal goods or services.
9. Data accuracy
ProfitGuard calculates profit based on the data you provide (COGS, fee settings, shipping costs) and data pulled from Shopify and connected ad platforms. Profit calculations are estimates and may not reflect your actual accounting profit. You are responsible for verifying the accuracy of your settings and should not rely solely on ProfitGuard for financial decisions.
10. Service availability
We aim to maintain high availability but do not guarantee uninterrupted service. Shopify retries failed webhooks for 48 hours, and ProfitGuard implements catch-up processing to minimise missed orders.
11. Limitation of liability
To the maximum extent permitted by applicable law, Untapped B.V. shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the App. Our total liability for any claim shall not exceed the amount you paid us in the three months preceding the claim.
12. Disclaimer of warranties
ProfitGuard is provided "as is" without warranties of any kind, express or implied. We do not warrant that the App will be error-free, uninterrupted, or that profit calculations will be 100% accurate.
13. Termination
You may terminate your use of ProfitGuard at any time by uninstalling the App from your Shopify store. We may suspend or terminate your access if you violate these Terms. Upon termination, your data will be deleted in accordance with our Privacy Policy.
14. Changes to terms
We may update these Terms from time to time. We will notify you of significant changes through the App. Continued use of ProfitGuard after changes constitutes acceptance of the updated Terms.
15. Governing law
These Terms are governed by the laws of the Netherlands. Any disputes shall be resolved in the courts of Amsterdam, Netherlands.
16. Contact
info@untapped.nl
Untapped B.V., Amsterdam, Netherlands